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Troubleshooting resources to help you during our distance learning.

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The help desk number for Chromebook or MyMCPS issues is: 240-740-7023

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MCPS Community Tech Support – For the technical needs of any student or parent during distance learning.  To reach the
department the number is: 240-740-7022 or communitytechsupport@mcpsmd.org

Do you still need a Chromebook or MiFi hotspot?

Parents and guardians have the option of picking up new devices or replacing defective devices at MCPS' CTI every weekday from 10 AM-12 PM. CTI is located at 45 W. Gude Drive in Rockville. 

MCPS Digital Backpack

Click on the link below to access the MCPS website with resources for students, parents, and staff for distance learning. 

MCPS Digital Backpack

MCPS Distance Learning for Parents Page

MCPS has developed a webpage to help parents with distance learning.  Click on the button below to access the parents page.

MCPS Parents Page

Zoom Video Conferencing for Students

Click on the button below to open to a document that explains in both English and Spanish how to set up a Zoom account for your students to participate in distance learning.

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Zoom Document

How to Access MyMCPS Classroom

Your students will be distance learning using MyMCPS Classroom. Click on the button below to take you to the log-in page.

MyMCPS Classroom
Do you need access to the Internet for distance learning? Information about obtaining free internet service can be found by clicking the button below.

Video Links for Troubleshooting Help

Accessing MyMCPS Classroom

Updating your Chromebook

Signing up for a Student Zoom Account

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